A Caring Experience

“Ensuring Positive Patient Outcomes.”

Who's it for?

All employees, clinical and non-clinical, will benefit from this workshop. The entire workforce will learn that everyone is our customer.

A Caring Experience is a…

Seven Slight Edges workshop:

The “Seven Slight Edges”; the seemingly little things that make a big difference in your quest to build a positive image to the community. Big Picture Thinking, Courage, Effort, Faith, Economics, Ask Affirming Questions, and Be of Service.

Quality vs. Exceptional service workshop:

Learn that 60% of customers will terminate a relationship with a health care facility based on a bad customer service experience. Exceptional service will win them back but, Quality service will prevent the mistake from happening again.

Attitudes vs. Skills workshop:

Sharpen the Skills you already have while tapping into the Attitudes of great service.
Understand the ‘Why' behind great service.

Participant-driven workshop:

Everyone's opinions matter.
Participants feel good about contributing to the group.
Group participation builds stronger teams.

Communication workshop:

Master the skill of ASK/LISTEN/RESPOND.

Why is it so successful?

A Caring Experience is a “Big Picture Thinking” workshop. The participants may have the ‘know-how' to deliver service but, it's ‘know-why' that will drive them to great service. This workshop shows them the big picture of what great service means to the patient , the facility, to their co-workers and to themselves. What the participants learn will benefit them personally as well as professionally; they feel like ‘human-assets.'

Some key topics of discussion:

Feeling good about yourself
Asking affirming questions
Listening with intent
Speaking skills
Handling the upset patient
Keeping your promises
Knowing your job

How is the program delivered?

In a dense workshop is designed to fit into your training structure, the participants will do exercises, engage in discussions and role play to increase their retention. The program is lead by Mark Isaac, a professional facilitator with over twenty years experience training on topics such customer service, communication, time management, and leadership.

www.GormanBusinessConsultants.com
E-mail: Mark@GormanBusinessConsultants.com

Contact in Nigeria: Visual Image Olumide Ojo 080-2326-2602 080-5550-0992 080-2310-5041

A Caring Experience

Contact in Nigeria:
Visual Image
Olumide Ojo
080-2326-2602
080-5550-0992
080-2310-5041