Coaching & Leading Teams

“Understanding the Seven Slight Edges”

Who is it for?

The current and future manager and supervisor faced with the challenge of tasks not completed to the desired result, whose time is consumed by urgent or unimportant tasks, has demonstrated their independent thinking but may be struggling in their interdependent relationships on the job.

Coaching and Leading Teams is a…

Seven Slight Edges workshop:

The “Seven Slight Edges”; the seemingly little things that make a big difference in your quest to keep the customers you've got. Big Picture Thinking, Courage, Effort, Faith, Economics, Ask Affirming Questions, and Be of Service.

Performance Standards workshop :

How to establish high department objectives.
Avenues to finding what the customer wants in great service.

Communications workshop :

Learn the MBA, a tool for communication success.
How to help the frontline worker take ownership of their responsibilities.
How to coach and communication the message to instill the service attitude.

Time Management workshop :

Determine how to spend time on the activities that bring the best service to the customer.
Determine the tasks that only you can do.

Team building workshop:

Understand what delivering great service means to everyone connected to the company.
How to encourage teamwork in the workplace.
Overcoming attitude-barriers to building strong teams.

Why is it so successful?

Empowerment, delegation, training, discipline are ineffective without the right communication. An average supervisor knows these things are important but lack the skill and confidence to follow through. This program will give the participant a logical, repeatable process to guard against communication breakdown. It allows the leader to face any situation knowing the steps to ensure positive creative outcomes.

How is the program delivered?

In a dense two-day workshop, the participants will do exercises, engage in discussions and role play to increase their retention. The program is lead by Mark Isaac, a professional facilitator with over twenty years experience training on topics such management skills, communication, time management, and leadership.

www.GormanBusinessConsultants.com
E-mail: Mark@GormanBusinessConsultants.com

Contact in Nigeria: Visual Image Olumide Ojo 080-2326-2602 080-5550-0992 080-2310-5041

Coaching & Leading Teams

“Understanding the Seven Slight Edges”

Contact in Nigeria:
Visual Image
Olumide Ojo
080-2326-2602
080-5550-0992
080-2310-5041