Programs:
›› Coaching & Leading Teams
›› The Seven Slight Edges
›› Quality Service: First Time, Every Time
›› Essence of Caring (Health Care)
›› Service First Video Library
Newsletters:
›› Sign-up to Receive the Free Monthly Newsletter
›› Newsletter Archives
›› Mark's Answers Posted
Contact Us:
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›› Request Information
Mark Isaac
Gorman Business Consultants
1105 Charlton Street
West St. Paul, MN 55118
(651) 450-2328
Cell (651) 253-9128
Contact in Nigeria:
Visual Image
Olumide Ojo
080-2326-2602
080-5550-0992
080-2310-5041
Welcome to
Gorman Business Consultants
Providing outstanding personal and professional development programs to make your business the industry leader in serving customers and retaining employees.
Led by Mark Isaac, an internationally recognized speaker and trainer of over 30,000 employees, managers and business owners world-wide, Gorman Business Consultants has set a new standard for service and employee relations. Our programs are designed to transform not only the way you provide service, but the very culture in which your business operates.
Our programs include:
Coaching & Leading Teams - Learn the strategies of building a solid employment team that is dedicated to winning new customers and retaining your current ones. These seminar is great for all levels of management.
Seven Slight Edges to Customer Retention - For the executive or manager who understands that it is easier and more cost effective to keep the customers you have than to bring in new ones.
Quality Service: First Time, Every Time - An employee based program for all types and levels of service and industry that teaches employees, whether they have direct contact with customers or not, to do the things that will win over customers and make them dedicated to your organization.
The Essence of Caring - This program is designed to teach health care professionals the essentials of providing excellent customer service, not only to patients, but to co-workers, staff, families, and vendors.
The Service First Video Library - This 12 video series gives you the flexibility of teaching employees in a seminar setting, using this valuable tool as the foundation for your instruction, or to allow employees to simply watch and learn on their own.
Essence of Caring Facilitator Newsletters - Read Mark's monthly newsletter that can assist you on reaching your health care professionals in a way that will improve service and care for your patients.
www.GormanBusinessConsultants.com
E-mail: Mark@GormanBusinessConsultants.com
© Gorman Business Consultants 2007-08
All Rights Reserved